For you or your contractor
Walk-in tub installation help, by phone
Every tub bought from us comes with tech support for whoever installs it, at no extra charge. Homeowners, handymen, plumbers and remodelers all call the same line: 1-888-779-2284.
What installers usually call about
- Rough-in. Drain location, supply connections and the stud opening for the exact model.
- Leveling. Walk-in doors only seal on a level, fully supported frame; adjustable feet and shims, done right.
- The door-seal test. How to fill and check the door before the walls are closed.
- Electrical. Which circuits jets, air systems and inline heaters need, per the spec sheet.
- Extension kits and flanges. Fitting a 53-inch tub into a 60-inch alcove; tile flange vs. no flange.
- Start-up. First fill, first drain, and what normal sounds like.
Before you call
Have the model number and serial label handy (usually near the drain end or on the access panel), the spec sheet, and photos of the space: the drain, the supply lines, the floor and the wall framing. Photos solve most questions in one call.
What we can't do by phone
We can't sign off on electrical or plumbing work; your licensed trades and your local inspector do that. If something in your house doesn't match the sheet, we'll tell you what to ask the manufacturer, or get them on the line with you.
Contractors: quoting a walk-in tub job?
If your client is buying the tub from us, send us the model and the site photos and we'll send you the spec sheet and manual for that exact SKU. You install, you bill your labor, and you're not on your own if something about the tub is unclear.
Not sure which path fits?
Call and tell us about the bathroom and who's using it. We'll price both paths so you can compare them side by side.