Walk-in tub buying FAQ

Yes. That's our Supply Only path. You pay for the tub and freight, it's delivered by liftgate truck to your curb or driveway, and your own installer puts it in with our phone tech support available to them.

Many walk-in tub brands sell through in-home sales visits where the tub and installation come as one package. That model works for some buyers, but it means you can't compare the tub price on its own. We price the tub alone and the full job separately, so you can see both.

Compare the narrowest doorway or hallway turn on the path to the bathroom with the tub's width and height on its spec sheet. Many walk-ins are 26 to 33 inches wide. If it's close, tell us the measurements before you order; tubs can sometimes be tipped on edge, but not always.

Often, yes. Many walk-in tubs are made for the common 60-inch alcove, and some 53-inch models include an extension panel to fill a 60-inch space. Your drain side also needs to match, so check which end your current drain is on.

It depends on the model, your water pressure and whether it has a fast-drain system. Rather than quote a generic number, we'll give you the manufacturer's figures for the exact tub when they publish one, and tell you when they don't.

Maybe. A walk-in tub can hold much more water than a standard tub, and you fill it after you're seated. Compare the tub's capacity on the spec sheet with your heater. Some jetted models include an inline heater that keeps water warm, but it doesn't heat cold water from scratch.

Original Medicare generally does not. Medicare covers durable medical equipment that's primarily medical, and walk-in tubs aren't on that list. Some Medicare Advantage plans offer supplemental home-safety benefits, so call your plan. Medicaid waivers and VA grants are separate programs with their own rules.

Not yet. Online checkout is coming. Today you get a written quote with the tub, freight and any installation listed, and you pay only after you approve it.

Walk-in tubs ship by freight, so returns work differently from small parcels and vary by maker. The return and cancellation terms for your tub are written on your quote before you pay.

We sell new tubs with the maker's factory warranty. Ask us about any specific brand and model and we'll tell you exactly how it's sourced and warrantied.